# Iqumi support

> Iqumi is in development for iPhone and not on the App Store yet. Questions and early feedback go to support@lucernel.com; privacy requests to privacy@lucernel.com.

Canonical: https://lucernel.com/iqumi/support

- Support: support@lucernel.com
- Privacy or deletion requests: privacy@lucernel.com

## We can help with

- Lessons and reels
- Library and progress
- Subscriptions
- Privacy requests

## Troubleshooting

1. Update Iqumi and iOS to the latest versions, then open the app again.
2. If Iqumi Premium is missing, open the paywall in the app and tap Restore Purchases, signed in with the Apple Account you bought it with.
3. Still stuck? Write to support@lucernel.com with your device model, iOS version, app version and what you were doing. Never send passwords.

## Subscriptions and refunds

- Iqumi Premium is available as a weekly or yearly subscription. Prices and renewal terms are shown in the app before purchase.
- Manage or cancel in the Settings app: tap your name, then Subscriptions. Cancel at least 24 hours before renewal to avoid the next charge.
- Refunds are handled by Apple at reportaproblem.apple.com.

## Data and privacy

| Data | Where it is kept | Who can see it |
| --- | --- | --- |
| Your library, saved lessons, reading progress, preferences and settings that you create | Your iPhone, and your private iCloud when sync is on | Only you |
| Purchase status | Apple and RevenueCat | Lucernel sees the subscription status, never your payment details |
| Analytics events | PostHog | Lucernel, without your records and without your name |
| Crash reports | PostHog | Lucernel, to fix the crash |
| Support emails | Lucernel mailbox | Lucernel |

## Delete your data

- Delete records inside the app, or delete the app to remove its data from this iPhone.
- If iCloud sync is on, remove the synced copy in Settings → your name → iCloud → Storage → Iqumi.
- For analytics, purchase or support records held by our providers, write to privacy@lucernel.com. We answer within 30 days.