# Waxley support

> Waxley is in development for iPhone and not on the App Store yet. Questions and early feedback go to support@lucernel.com; privacy requests to privacy@lucernel.com.

Canonical: https://lucernel.com/waxley/support

- Support: support@lucernel.com
- Privacy or deletion requests: privacy@lucernel.com

## We can help with

- Apiaries and hives
- Inspections
- Re-checks and reminders
- Colonies and QR labels
- Harvests and reports
- Backups
- Subscriptions
- Privacy requests

## Troubleshooting

1. Update Waxley and iOS to the latest versions, then open the app again.
2. If something that needs Notifications does not work (for the re-check reminders you set, asked only after you tap Allow reminders), check Settings → Notifications → Waxley.
3. If something that needs Location does not work (while you use the app, only after you tap Use my location, to show the weather at your apiary), check Settings → Apps → Waxley → Location.
4. If something that needs Camera does not work (to scan a hive QR label and to photograph frames), check Settings → Apps → Waxley → Camera.
5. If something that needs Photos does not work (to attach photos to an inspection), check Settings → Apps → Waxley → Photos.
6. If Waxley is missing, open the paywall in the app and tap Restore Purchases, signed in with the Apple Account you bought it with.
7. Still stuck? Write to support@lucernel.com with your device model, iOS version, app version and what you were doing. Never send passwords.

## Subscriptions and refunds

- Waxley needs a weekly (US$6.99) or yearly (US$59.99) auto-renewing subscription. There is no free trial. Prices in other countries are shown in the app before purchase.
- Manage or cancel in the Settings app: tap your name, then Subscriptions. Cancel at least 24 hours before renewal to avoid the next charge.
- Refunds are handled by Apple at reportaproblem.apple.com.

## Data and privacy

| Data | Where it is kept | Who can see it |
| --- | --- | --- |
| Apiaries, hives, colonies and their events, inspections, re-checks, harvests, photos, notes, reminders and settings that you create | Your iPhone, and your private iCloud when sync is on | Only you |
| Purchase status | Apple and RevenueCat | Lucernel sees the subscription status, never your payment details |
| Analytics events | PostHog | Lucernel, without your records and without your name |
| Crash reports | PostHog | Lucernel, to fix the crash |
| Support emails | Lucernel mailbox | Lucernel |

## Delete your data

- Delete records inside the app, or delete the app to remove its data from this iPhone.
- If iCloud sync is on, remove the synced copy in Settings → your name → iCloud → Storage → Waxley.
- For analytics, purchase or support records held by our providers, write to privacy@lucernel.com. We answer within 30 days.