Support
Gutli support
Questions, problems or privacy requests: the answer is most likely below, and a person reads every email.
Quick answer
Gutli is in development for iPhone and not on the App Store yet. Questions and early feedback go to [email protected]; privacy requests to [email protected].
We can help with
- Meals and symptoms
- Protocol phases
- Reintroduction
- Reports and backups
- Subscriptions
- Privacy requests
Contact
Include your device model, iOS version and what happened. Never send passwords.
Troubleshooting
- Update Gutli and iOS to the latest versions, then open the app again.
- If something that needs Photos does not work (to attach meal photos you choose), check Settings → Apps → Gutli → Photos.
- If something that needs Notifications does not work (for logging reminders), check Settings → Notifications → Gutli.
- If Gutli Premium is missing, open the paywall in the app and tap Restore Purchases, signed in with the Apple Account you bought it with.
- Still stuck? Write to [email protected] with your device model, iOS version, app version and what you were doing. Never send passwords.
Subscriptions and refunds
- Gutli Premium is available as a weekly subscription, a yearly subscription or a one-time lifetime purchase. Prices and renewal terms are shown in the app before purchase.
- Manage or cancel in the Settings app: tap your name, then Subscriptions. Cancel at least 24 hours before renewal to avoid the next charge.
- Refunds are handled by Apple at reportaproblem.apple.com.
Data and privacy
What Gutli keeps, where it lives and who can see it. The details are in the privacy policy.
| Data | Where it is kept | Who can see it |
|---|---|---|
| Meals, portions, symptoms, bowel check-ins, protocol phases, reintroduction results, saved meals, photos, reminders and settings that you create | Your iPhone only, never iCloud | Only you |
| Purchase status | Apple and RevenueCat | Lucernel sees the subscription status, never your payment details |
| Analytics events | PostHog | Lucernel, without your records and without your name |
| Crash reports | PostHog | Lucernel, to fix the crash |
| Support emails | Lucernel mailbox | Lucernel |
Delete your data
- Delete records inside the app, or delete the app to remove its data from this iPhone.
- Backup files you exported stay wherever you saved them: delete them there too.
- For analytics, purchase or support records held by our providers, write to [email protected]. We answer within 30 days.
